Terms Of Service
By booking a service with our company you agree to be bound by our published terms & conditions listed below. If you do not agree with these terms, please do not proceed with booking our services.
Home Neat Home Cleaning Services Terms & Conditions
By booking a service, you agree to be bound by these terms & conditions. If you do not agree with these terms, please do not proceed with booking our services.
Booking Confirmation
Booking a service online or requesting a quote does not automatically guarantee a selected date and time. After submitting your request, you will be contacted by email or phone with a confirmation.
Special Offers
From time to time, Home Neat Home may provide special offers, such as discounts or promotional giveaways. All such offers are subject to specific terms and conditions, and customers acknowledge that these offers are conditional upon meeting certain requirements.
Unless otherwise stated, all promotional offers are time-limited and may be modified or discontinued at any time without prior notice.
For example, any percentage-based discount (such as 50% off a first cleaning) is contingent upon the customer booking a minimum of three (3) cleanings. The discounted rate applies only to the first cleaning. The customer must also provide valid credit card information at the time of booking and agrees to be charged for the initial cleaning and the two subsequent cleanings at the regular service rate.
Failure to fulfill these terms may result in forfeiture of the discounted rate, and the full standard rate may apply to any services rendered.
By accepting a promotional offer, the customer acknowledges and agrees to these terms. As such, initiating a chargeback or dispute with a bank or credit card company solely on the basis of not meeting the offer’s conditions may be considered inconsistent with this agreement. We encourage customers to contact us directly with any concerns, so we can resolve issues promptly and professionally.
Note: Special offers do not apply to Post-Renovation or Move-in/Move-out cleaning services.
Cancellation & Rescheduling Policy
If you need to cancel your cleaning appointment, please notify us at least 48 hours in advance. This allows us time to adjust our schedule and offer the appointment to another client. Cancellations made with less than 48 hours' notice will be charged the full cleaning fee. We understand that emergencies happen, and in certain cases, this fee may be waived at our discretion. If you have any questions or need to discuss your situation, feel free to give us a call.
Cleaning Crew
Our service typically consists of 1-2 cleaners. However, additional cleaners may be assigned based on the complexity or size of the job. We strive to maintain consistency by limiting the rotation of cleaners while ensuring all technicians receive proper cross-training.
Right to Refuse Service
We reserve the right to refuse or terminate service if any safety concerns are present on the property, such as hazardous conditions or weapons on site. We may also terminate service if a cleaner encounters a situation that is uncomfortable or inappropriate, if the property is excessively cluttered, if utilities are disconnected, or if the environment is unsanitary.
If at any time a cleaner feels unsafe or disrespected for any reason, they have the right to immediately stop the service and leave the home or office. This includes any behavior—whether verbal, physical, or implied—that the cleaner determines to be inappropriate, threatening, or unprofessional. The word "inappropriate" is intentionally broad and is subject to the cleaner’s judgment. It may include offensive language, suggestive remarks, aggressive behavior, or any actions that create a hostile or uncomfortable environment.
In any of the above situations, the full cleaning fee will still apply, and the cancellation policy will be enforced.
Cleaning Day Preparation
To allow our cleaners to focus on cleaning, please tidy up before their arrival. This includes clearing floors, countertops, and tabletops. If you’d like us to handle these tasks, please let us know beforehand so we can adjust the cleaning fee accordingly.
Parking
Please provide convenient parking for our Service Providers. The parking fee will be charged to your card if no free parking is available.
Pets
We love pets, but to ensure efficiency and safety, we ask that pets be confined to a separate area during the cleaning. If a pet becomes anxious or poses a safety risk, our cleaners reserve the right to leave, and the cancellation fee will apply.
Service Fees & Adjustments
Our prices are based on years of experience and are given as estimates. However, if the condition of your home requires extra time, we will contact you before proceeding with the additional work. If we cannot reach you, the cleaning team will leave, and you will be charged the cancellation fee.
We reserve the right to re-evaluate rates based on changes in your service frequency, home size, number of occupants, or major renovations. We will notify you if your cleaning time differs significantly from the original estimate.
Payments
Payment is due on the day of service. We accept Check, Cash, Credit Card, or other payment processing platforms offered by our company. Please ensure that payment is submitted promptly to avoid any disruption in service.
Refund Policy
All sales are final, and we do not offer refunds. However, if an issue arises, please contact us within 24 hours, and we will rectify the problem free of charge.
Rate Increases
Rates may be adjusted annually. Changes to your home or living situation, such as a remodel, new occupants, or major furniture additions, may also prompt a rate adjustment.
Alarm Systems
Please ensure your alarm is turned off or provide us with the code and instructions. If the code changes, notify us to avoid a lockout charge.
Use of Customer's Vacuum
If you request that we use your personal vacuum, please note that we cannot accept responsibility for any damage that may occur to the unit during use. If the vacuum is not functioning properly at the time of our arrival, we will be unable to use it to clean your floors. In such cases, our cleaners will use their own company-provided vacuum unless you have specifically instructed us not to do so in advance.
Cleaning Supplies
We provide all necessary cleaning equipment and products. If you prefer green cleaning products, please inform us in advance. If you require using your products, we are not responsible for any damage from their use.
Hard Wood & LVP Floor Advisory
Our cleaners exercise special care when cleaning hardwood and LVP (Luxury Vinyl Plank) floors. We use only non-toxic, pH-neutral solutions—typically a diluted mixture of vinegar and warm water—unless you provide a specific cleaning product and request that we use it. This method is intended to be gentle and safe; however, we cannot be held liable or responsible for any damage or degradation to flooring surfaces resulting from our standard cleaning protocols or the use of client-supplied products. It is the client's responsibility to inform us of any manufacturer-specific care requirements or restrictions for their floors.
Heirlooms & Fragile Items
Customers are responsible for securing or removing any heirlooms, valuables, or highly fragile items prior to service. While our team takes great care during cleaning, accidents can happen. Home Neat Home is not liable for damage to items that are not properly secured or stored away. We are not responsible for items of high monetary or sentimental value, including collectibles, antiques, or irreplaceable pieces.
Limitation of Liability for Damage Claims
While our cleaners take every reasonable precaution to avoid causing damage, we are not responsible for claims involving pre-existing wear, age-related deterioration, or the inherent fragility of items such as flooring, blinds, fixtures, or other personal property. Older or previously used items may have vulnerabilities not visible at the time of service and may be mistakenly perceived as newly damaged.
Our responsibility is limited to the specific portion of an item that is directly and verifiably damaged due to our negligence. For example, if a small section of hardwood or LVP flooring is affected, we are not liable for replacing the entire floor. Similarly, (for example) if one slat of a blind, a portion of a curtain or drape, or a single couch cushion is damaged, we will not be responsible for replacing the full set simply to ensure a visual match. Repair or replacement is limited to the specific component involved.
If matching materials are unavailable or full replacement is required due to age, product discontinuation, or design limitations, the client should consult their homeowner’s insurance policy for possible coverage.
Although we carry liability insurance, we are not responsible for damages or replacement costs beyond the limits described here. Clients are encouraged to review their homeowner’s insurance coverage to address such situations, as broader compensation must be pursued through their insurer.
Items We Cannot Clean
We are unable to clean certain items or areas:
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Mold removal (requires specialized treatment)
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Hoarding situations
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Areas containing bodily fluids, blood, or waste
Unreachable Areas & Heavy Items
For safety reasons, our cleaners cannot climb higher than a step stool or move items weighing more than 35 pounds. Please move any heavy items before our arrival if you want us to clean behind them.
Breakage/Damage & Loss Policy
Despite our team's best efforts and training, the reality is that occasional breakage can happen during the course of cleaning. Our work involves moving through homes with varying layouts, surfaces, and fragile items, and even with great care, accidents may occur. We will always handle our work with respect and caution, but by the nature of the job, some risk of breakage is unavoidable.
While we take great care when cleaning your home, accidents can happen. We carry insurance for damage caused by our cleaners. However, we are not responsible for damage due to:
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Normal wear and tear
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Improper installation of items
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Undisclosed fragile or valuable items (artwork, collectibles, heirlooms)
All damage claims and photographic evidence of the damage must be reported within 24 hours of the service. We will attempt to replace the item, but an identical replacement is not guaranteed.
Cleaners Arrival Window
We schedule cleanings based on the most efficient routes for our teams to serve all clients effectively. While we strive to maintain scheduled appointments and aim to arrive within a one-hour window, we cannot guarantee exact arrival times due to factors such as traffic, weather, or extended cleaning times at prior homes. Our general cleaning window is between 8:00 AM and 3:00 PM.
Inclement Weather
For the safety of our staff, appointments may be delayed in the event of severe weather that creates hazardous driving conditions. If this happens, we’ll contact you as soon as possible with an updated arrival time or to reschedule if needed
Keys, Access & Security
Clients may provide a key directly to Home Neat Home, which will be securely stored at our office and issued to the assigned cleaner on the day of service. Many clients choose to share a door or garage code instead; this information is only shared with the assigned cleaners.
However, if a client chooses to leave a door unlocked, provide an access code, or place a key in an unsecured location, Home Neat Home is understandably not liable for any loss, damage, or theft that may occur as a result
Non-Solicitation of Employees
Clients agree not to solicit or hire any of our cleaning employees for direct work. We invest significant time and resources in training our staff, and poaching them violates this agreement.
Governing Law
These terms and conditions are governed by the laws of the State of Minnesota
© Home Neat Home Cleaning Services
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480 W 78th ST STE 106 Chanhassen, MN 55317
8am - 4pm (Mon - Fri)
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